Refunds & Cancellations

1. Digital service — no returns

Because VibeAlerts is a hosted software service delivered electronically, there are no physical products to return. Access is provided immediately after successful payment and account activation.

2. Refund policy

• First subscription payment: If the service does not work as described and our support team cannot resolve the issue within 7 days of your first payment, you may request a full refund of that first payment by emailing support@vibe-alerts.com within 14 days of purchase.
• Renewals: Subscription renewals are generally non-refundable. If you were charged after canceling, contact us within 7 days and we will review the charge.
• Refunds, when approved, are returned to the original payment method via Stripe and may take 5–10 business days to appear.

3. Cancellation policy

• You may cancel anytime from your dashboard by clicking Manage billing, which opens the Stripe Customer Portal.
• When you cancel, your subscription remains active until the end of the current billing period. You will not be charged again unless you resubscribe.
• After the billing period ends, webhook requests may receive HTTP 402 Payment Required until you subscribe again.

4. Disputes and chargebacks

If you have a billing problem, please contact support@vibe-alerts.com before opening a payment dispute or chargeback with your bank. We will work in good faith to resolve legitimate issues quickly.

Unauthorized or fraudulent chargebacks may result in account suspension while the dispute is investigated.

5. Promotional offers

From time to time we may offer discounted or extended trial pricing. Promotional terms (duration, eligibility, and whether the offer converts to standard $15/month pricing) will be shown at checkout and on the promotion landing page. Unless stated otherwise, standard refund and cancellation rules apply after any promotional period ends.

6. Export and legal restrictions

VibeAlerts is offered globally where permitted by law. You are responsible for ensuring your use complies with local regulations. We may restrict access where required by sanctions, export controls, or legal obligations.

7. Contact

Billing support: support@vibe-alerts.com · Contact page · Pricing